Account Deletion Overview
At AVTECHKY, we respect your right to control your personal data. You have the right to request the deletion of your account and associated personal information at any time. We are committed to processing account deletion requests promptly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where applicable.
When you request account deletion, we will initiate a thorough process to remove your personal information from our active systems. Please be aware that account deletion is an irreversible action. Once your account and data have been deleted, we cannot recover them, and you will lose access to any content, preferences, or history associated with your account.
We encourage you to review the information on this page carefully before submitting a deletion request. Understanding what data will be deleted, what may be retained, and the impact on your use of our services will help you make an informed decision.
What Data Is Deleted
When your account deletion request is processed, the following personal information and data will be permanently removed from our active databases and systems:
- Personal Information: Your full name, email address, and any other personally identifiable information you provided during account registration or while using our services.
- Account Credentials: Your username, password hashes, and any authentication tokens associated with your account will be permanently deleted.
- Usage Data: Activity logs, feature usage patterns, session data, and other behavioral data linked to your identifiable account will be removed or anonymized so that it can no longer be associated with you.
- Preferences and Settings: All application preferences, custom settings, saved configurations, and personalization data associated with your account will be deleted.
- Content: Any user-generated content that you created, uploaded, or shared within our applications, including messages, posts, reviews, and feedback linked to your account, will be removed.
- Communication Records: Email correspondence, support tickets, and other communications between you and our support team will be deleted from our active systems.
- Payment Information: Any stored payment methods or billing information linked to your account will be securely deleted. Note that transaction records may be retained as described in the next section.
What Data Is Retained
While we are committed to deleting the majority of your personal data, certain information may be retained for specific purposes as permitted by applicable laws and regulations:
- Anonymized Analytics: Aggregated and anonymized usage statistics that can no longer identify you may be retained for product improvement and analytical purposes. This data cannot be linked back to your individual account.
- Legal and Compliance Records: Transaction records, financial data, and other information required to comply with applicable tax laws, financial regulations, and legal obligations may be retained for the period mandated by law, typically 5 to 7 years.
- Fraud Prevention: Certain data may be retained in a limited form to detect and prevent fraudulent activities and to protect the security and integrity of our services and other users.
- Backup Archives: Data may persist in our backup and disaster recovery systems for a limited period due to technical constraints. This data is securely stored and automatically purged according to our standard backup rotation schedule, typically within 90 days of the deletion request.
- Legal Disputes: If your account was involved in any ongoing legal proceedings, disputes, or claims, relevant data may be retained until the matter is fully resolved.
All retained data is handled in strict accordance with our Privacy Policy and applicable data protection laws.
How to Request Deletion
To request the deletion of your account and personal data, please send an email to our support team with the following information:
Email to: support@avtechky.in
Subject line: Account Deletion Request
Your email must include the following details so we can locate and process your account accurately:
- Registered Email Address: The email address associated with your AVTECHKY account
- App Name(s): The name(s) of the AVTECHKY application(s) in which you have an account
- Account Username: Your account username or identifier, if applicable
- Reason for Deletion: An optional brief explanation of why you wish to delete your account (helps us improve our services)
To protect your account security, we may need to verify your identity before processing the deletion request. We may ask you to confirm certain account details or respond to a verification email sent to your registered address. This verification step ensures that your account is not deleted by unauthorized parties.
Alternative: Google Account Data Management
For data associated with your Google account, you may also use Google's built-in data management tools. Google provides a Data Delete tool that allows you to request the deletion of data that specific apps have shared with Google. To access this:
- Visit myaccount.google.com and navigate to the "Data & privacy" section
- Look for "Apps and services" or "Third-party apps & services"
- Find the relevant AVTECHKY application and select the option to delete your data
Please note that using Google's data deletion tool manages data held by Google on our behalf. To ensure complete deletion of all data we hold directly, we recommend also sending a deletion request via email as described above.
Processing Time
We process account deletion requests within 7 to 30 business days from the date we receive a valid and verified request. The actual processing time depends on several factors:
- Verification: If identity verification is required, the processing timeline begins after verification is successfully completed.
- Data Complexity: Accounts with extensive usage history or data spread across multiple applications may require additional time for complete deletion.
- Legal Requirements: If certain data must be retained for legal or compliance purposes, the deletion process will proceed for all eligible data while the required data is preserved as outlined in the Data Retention section.
You will receive an email confirmation once your account and data have been successfully deleted. If there are any delays or if we are unable to process your request, we will notify you via email with an explanation and an estimated timeline for completion.
For requests related to multiple AVTECHKY applications, each application's data will be processed according to the same timeline. We will keep you informed of progress for each application in our confirmation communications.
Impact of Deletion
Please be aware of the following consequences before proceeding with account deletion:
- Permanent and Irreversible: Account deletion is a permanent action. Once your account and data are deleted, they cannot be recovered. We are unable to restore deleted accounts or recreate lost data.
- Loss of Content: All user-generated content, including any saved data, preferences, achievements, or customizations within our applications, will be permanently lost.
- Active Subscriptions: If you have an active subscription, we recommend cancelling it before requesting account deletion to avoid any remaining billing cycles. Account deletion does not automatically cancel active subscriptions managed through the Google Play Store.
- Access Revoked: You will no longer be able to log in or access any features that require an account in our applications. Free features that do not require an account may still be accessible.
- Re-registration: You may create a new account at any time after deletion, but any previous data, history, or purchases will not be transferable to the new account.
- Purchase History: Your purchase history will be deleted, which may affect your ability to request refunds for previous purchases or to restore past in-app purchases.
We strongly recommend that you export or save any data you wish to keep before submitting your deletion request.
Contact Us
If you have any questions about the account deletion process or need assistance with your request, please contact us:
- Email: support@avtechky.in
- Website: avtechky.in
- Subject Line: Account Deletion Request
Our team is available to help you through every step of the process. We aim to acknowledge all deletion requests within 48 hours and to complete the process within the timeframe specified above.